Location: Gdańsk, Poland##
On behalf of Survalyzer, Efisco is looking for a Customer Education Manager to join our team in Gdansk, Poland. We are looking for a valuable addition to the team and looking forward to meeting you.
About Survalyzer
At Survalyzer, we provide cutting-edge survey SaaS software that empowers organizations to gain valuable insights from their customers and employees. Celebrating over 20 years of innovation, we are proud to be one of the market
leaders in the DACH and Dutch markets.
Survalyzer is a Swiss-based company with offices in Zurich (Switzerland), Utrecht (Netherlands), and Gdańsk (Poland). Learn more: https://survalyzer.com
We are now looking for a passionate Customer Education Manager to join our Gdańsk team and help our customers achieve their goals at scale.
Responsibilities:
As a Customer Education Manager, you will be responsible for creating and delivering high-quality educational content that helps our customers fully understand and leverage the Survalyzer platform. You will collaborate closely with the Product, Customer Success, and Marketing teams to ensure our users can effectively apply Survalyzer to meet their business needs.
- Create educational resources – such as help center articles and tutorial videos that enable customers to use Survalyzer effectively.
- Prepare communication and materials for newly released features, explaining their benefits and how to use them.
- Manage and continuously improve our educational platforms and tools to ensure they are user-friendly for both customers and internal teams.
- Create survey and reporting solution templates for Survalyzer’s template library.
- Lead customer training sessions and webinars.
- Collaborate with Product, Marketing, CSM, and Sales teams to promote educational content and drive user engagement.
Requirements:
- Proven experience in creating educational content (e.g., guides, video tutorials, or training modules) – please share examples if available.
- Background in customer education, customer success, customer support, or a similar field.
- Exceptional verbal and written communication skills in English, enabling you to create professional videos and instructional articles independently.
- High technical curiosity and “early adopter” mindset – you quickly learn new tools and like to explore new functionalities; basic knowledge of HTML/CSS is a plus.
- Ability to work independently with a proactive, problem-solving approach.
- Strong organizational skills and attention to detail.
- Hybrid work mode, 3 days at the office.
Nice to have:
- Experience with advanced survey tools and BI/analytics platforms.
- Experience in research industry.
- Experience with AI solutions.
- Experience with creating and managing e-learning platforms.
- Knowledge of German or Dutch language.
What we can offer you:
- A diverse, easy-going and enterprising team.
- Flexible working hours and flat hierarchies.
- Further development opportunities in the form of coaching or advanced training.
About Efisco
Efisco is the comfortable home for Extended Teams of EU-based customers in Poland. We are located in the Gdańsk business district and offer nice accommodation in the cottage-style office at Abrahams St. We welcome you to be a part of our team!
If you are interested, please leave your detailed CV at job@efisco.net